DigitMakers Business Solution (DBS) Framework
How does it work?
Please refer to the process below that we follow to provide best customer experience.
1. Customer Contact
Please Contact Us HERE and our sales engineer will be in contact to provide free consultation.
Or , Email us : Sales@digitmakers.ca
Or Call Us : 888.635.7113
Or Visit Our Showroom
2. Business Requirement Gathering
What are your business' needs? Do you need to digitize an object? Or do you need a CAD to part solution? Maybe the project only requires one part scanned or printed to verify the design. We want to know to help you better.
3. Provide Samples, Demos, Knowledge based samples
Provide customers with all the required information to make an informed decision
4. Financial Process
Provide a quote that fits the proposed budget and finalize purchasing methods: Purchase orders, in store payments, company credit Cards, leasing options
5. Delivery Options
Many orders we receive do qualify for free shipping. However we do offer deals and incentive when a customer is available to pick it up from our North York location
6. Customer Experience Follow Up
Once the product is delivered, we follow up with our customers via email or phone to understand any problems or concerns they may have. We also offer training and life-time support for those having troubles. Support can either be provided through our own DM Ticketing System, or directly through from the Manufacturer.
7. Proof of Use and Customer Feedback. (Voice of the Customer)
Your voice is heard! Sales engineer will contact customers to check their experience with our products.
8. 3D Filaments Supply and Continuous Support
To make sure our Customers can keep printing, we provide a wide range of filaments and profiles for our customers to try new filaments and continue production. If our product is unsatisfactory, our Sales Engineer will contact and provide support for the customer.