Return & Exchange Policy
Returns & Exchange
-Returning an unopened product:
We offer a 30 day money back guarantee.
To be eligible for a return, your item must be unused, unopened, in the original package and in the same condition that you received it. To complete your return, we require the order no. and proof of purchase
Gift cards are a non-returnable item and are exempt from being returned.
Only regularly priced items may be returned, Clearance items are final and cannot be returned.
By returning an unopened product within 30 days of purchase you are eligible to receive a full refund, credit or exchange for the same value.
Customer will be responsible for any shipping costs associated with returning an unopened product. If the product you are returning was shipped to you as part of our free shipping offer, the shipping costs originally paid by us in order to ship you the product, including any other related fees if any, will be deducted from your total refund or credit amount.
- Returning an open product:
Open product can be returned only in case of a defective product. If the product you received is found to be defective during the first 30 days from the purchase date Or as per the product’s manufacturer warranty, we will accept it back and will issue a full refund, credit or exchange. Please Submit a ticket to our support team. and our Support Team will be in contact with you to determine if a product is defective ,our team will be asking for detailed description, pictures, videos etc.
All shipping costs associated with a defective product will be covered by Digitmakers.ca
Please note that DigitMakers.ca will not be responsible for any damage caused by unattended 3d printers
This policy is subject to change at any time without notice.